Политика конфиденциальности

  1. HOTEL “PILS” COMMITMENT TO PROTECTING YOUR PRIVACY
    We consider you an important guest of Hotel “Pils”, our first priority is to offer you a warm welcome to our urban sanctuary with a luxurious stay and exceptional service.
    We have updated our privacy policy and this formalises our commitments to you and describes how Hotel “Pils” uses your personal data. 

    2. CONSENT
    “Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a person. Before providing us with this information, we recommend that you read this document describing our privacy policy. This Personal Data Protection policy forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this policy.

    3. HOTEL “PILS” PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
    1. Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.
    2. Legitimacy: We will collect and process your personal data only for the purposes described in this policy.
    3. Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
    4. Storage: We will hold your personal data for the period necessary for processing in compliance with the provisions of the law.
    5. Access, rectification, opposition: You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information. The details of the department to contact and steps to be taken in this respect are shown below in the clause “Access and modification”.
    6. Confidentiality and security: We will ensure reasonable technical and organisational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorised use, disclosure or access.
    7. Sharing and international transfer: We may share your personal data with third parties for payment processing, email services and other services essential to the running of the business (such as commercial partners and/or service providers) for the purposes set out in this policy. We will take appropriate measures to guarantee security when sharing or transferring such data.
    For any questions concerning the principles of Hotel “Pils” data protection, please contact the General Manager at info@hotelpils.lv via the details in the clause “Access and modification”.

    4. SCOPE OF APPLICATION
    This policy applies:
    1. To all data processing implemented in our hotel
    2. To Hotel “Pils” reservation websites, including www.hotelpils.lv

    5. WHAT PERSONAL DATA IS COLLECTED?
    At various times, we will be obliged to ask you, as a Hotel “Pils” customer, for information about you and/or members of your family, such as:
    • Contact details (for example, last name, first name, telephone number, email)
    • Personal information (for example, date of birth, nationality)
    • Information relating to your children (for example, first name, date of birth)
    • Your credit card number (for transaction and reservation purposes)
    • Your membership number for any partner programs related to your stay
    • Your arrival and departure dates
    • Your preferences and interests (for example, preferred floor, cultural interests)
    • Your questions/comments, during or following a stay at Hotel “Pils”. The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of sexual orientation. Depending on applicable local laws, other information which could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies, may be collected in order to meet your requirements or provide you with an appropriate service, such as a specific diet. In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of this sensitive information.

    6. WHEN IS YOUR PERSONAL DATA COLLECTED?
    Personal data may be collected on a variety of occasions, including:
    1. Hotel activities: Booking a room, Checking-in and paying, Requests, complaints and/or disputes.
    2. Participation in marketing programs or events: Signing up for loyalty programs, Participation in customer surveys (for example, the Guest Satisfaction Survey), Subscription to newsletters, in order to receive offers and promotions via email.
    3. Transmission of information from third parties: Tour operators, travel agencies, GDS reservation systems, and others
    4. Internet activities: Connection to Hotel “Pils” website (IP address, cookies), Online forms (online reservation, questionnaires, Hotel “Pils” pages on social networks, etc.).
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